RMA, DOA, and Warranty Statement:

2BY2 N.V. is committed to providing high-quality products to our customers. All products sold by 2BY2 N.V. are subject to the DOA and warranty conditions set forth by the respective manufacturer or brand owner.
To ensure an efficient resolution process, we strongly encourage resellers and end users to handle RMA claims directly with the manufacturer or their authorized repair centers.
This direct approach significantly expedites the handling of RMA, DOA, and warranty claims, allowing customers to receive the necessary support without unnecessary delays.

Please note that all RMA, DOA, and warranty claims are subject to the terms, conditions, and approval of the manufacturer.
For further details, we recommend contacting the respective manufacturer or visiting their official support channels.

What is RMA?

RMA stands for Return Merchandise Authorization. If your product is covered under warranty and the issue stems from manufacturing defects or internal damage (not caused by you or mishandling), you may be eligible for a repair or replacement.

How does it work?

On this page, you’ll find helpful details—including images and explanations—about CID (Customer Induced Damage) and how to determine whether your warranty request qualifies.
We’re here to ensure a smooth and fair process for all warranty claims.

Understanding Customer Induced Damage (CID)

What is CID?

CID stands for Customer Induced Damage, which refers to any damage caused by improper handling, installation, or modification by the user. Unfortunately, such cases are not eligible for warranty claims.

Common Examples of CID:
- Bent or physically damaged motherboard
- Broken or bent CPU pins
- Burn marks or melted connectors
- Fan damage due to incorrect installation
- Tampered or removed serial numbers

Still Eligible for Warranty? If your product’s issue is not caused by customer-induced damage, you may still qualify for a warranty claim.

Below, you’ll find visual examples of typical CID scenarios.

Checking Your Warranty:

The RMA (Return Merchandise Authorization) page is where you can:
→ Look up your warranty status (date shown until when your warranty is active).
→ You can find your Serial Number there which is important to request your claim.

Tray Product Warranty Policy.

Warranty Period:

All tray products come with a 1-year limited warranty from the date of purchase.

Key Conditions:

→ This warranty covers manufacturing defects and material faults.
→ The 1-year warranty period is fixed and cannot be extended.
→ Any claims submitted after the warranty expiration cannot be processed.

Current RMA Process (Temporary Manual System)

We are currently upgrading our system to provide a fully automated RMA solution.
Until then, our process remains manual—here’s how it works:

Step 1: Check Eligibility

Before submitting a request:
→ Confirm your product has a valid warranty (check your purchase date/warranty period).
→ Ensure the issue qualifies for RMA (non-CID defects covered under warranty).

Step 2: Submit Your Request

If eligible:
→ Locate your Serial Number (found in your account’s RMA section).
→ Provide this detail when contacting support to initiate your case.

Coming Soon: Self-Service Portal

In the near future, you'll be able to:
→ Submit RMA requests directly through our website.
→ Complete all necessary documentation online.